FAQs
FREQUENTLY ASKED QUESTIONS
Is it really FREE worldwide shipping?
Yes, is it! It doesn’t matter where you live in the world we will ship the pillow to you free of charge.
Does it pack small for travelling?
Yes, absolutely. It comes with a handy carry bag which helps compress the pillow to half its size. The pillow's snap-loop fastener can then be attached to a shoulder strap or carry-on bag.
How heavy is it?
It's really lightweight and only weighs around 8 - 9 ounces.
Can I was it?
Yes, it's super easy to launder. Simply machine wash the whole pillow in warm water and then tumble dry on low heat and the pillow will come out as good as new.
How does the J-pillow travel pillow work?
The J-pillow travel pillow offers a unique 3-way support system that helps travellers get the best rest possible. The unique shape fills the gap between your head and shoulders to support your neck and keep your head upright. The ‘trunk' part of the pillow curls under your chin to offer support from the front and stop your head nodding forward while you sleep.
Why is it better than U-shaped pillows?
Everyone's familiar with U-shaped pillows, they were invented over a hundred years ago and are arguably better than nothing. They are not without their problems though; many can be wide at the back of your head, which pushes your head forwards and causes bad posture. They tend to lack padding at the side of neck where you need it the most! And there is nothing at the front to support your chin. The J-pillow travel pillow, by contrast, slots into the side of your head to fill that void between your head and shoulders, this supports your neck and keeps your head upright. At the same time, the patented chin support curls under your chin and supports your head from the front.
Is it one size fits all?
Yes, one size fits all...how so? Although people come in all different shapes and sizes, their head: to neck: to chin ratios are all very similar and the J-pillow travel pillow has been designed to work to these ratios. It’s also not a rigid pillow; the springy 3D polyester fibre helps it to bend a little to suit your individual requirements.
What is it made from?
The J-pillow travel pillow is made from luxuriously plush material which feels super soft and comfortable against your skin. Its filling is made from a special blend of springy, 3D polyester fibre - this makes the pillow feel soft, yet ultra supportive at the same time. It's also really durable and easy to keep clean.
Why should I buy a J-pillow travel pillow?
We believe there are many reasons ☺ but the main one being that it actually works! The J-pillow travel pillow has been purposely designed to target all those problem areas which have previously prevented you from getting a good sleep. The pillow provides you with unparalleled support to your head, neck and chin area (and so prevent the dreaded head nod), plus it’s incredibly soft and comfortable. All this adds to you getting the sleep you deserve while on the go. We also offer free worldwide delivery and a no hassle return's policy, in the highly unlikely event you like to return it.
What's your returns policy?
We pride ourselves on the quality and effectiveness of the J-pillow travel pillow. If you feel it doesn't live up to your expectations, you are welcome to return it within 60 days of the initial payment and we will offer you a full refund - it's that simple.
If I have a problem....
If you have any problems, please email us at support@jpillow.com and we will endeavour to reply within a couple of hours (including weekends). We will then work hard to resolve the issue as quickly as possible.